Case Studies

Connect, Major Telecommunications Company

The Challenge

Amid organisational shakeups, a major telecommunications company sought to maximise employee engagement and performance by transforming how  managers had conversations with their direct reports. The company wanted to help people increase their focus and satisfaction, while bolstering overall retention. The company knew it wanted a science-based approach that could offer proven, defensible strategies. Outcomes had to be not just observable but quantifiable, through the collection of large-scale data.

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