Case Studies

How Government and Consumer Financial Companies Learned To Break Bias

 Leaders in three companies stopped following gut feelings, slowed down, and started making decisions based on evidence. In one company, a manager realized that a remote worker had been overlooked for certain projects due to distance bias, or the human tendency to discount people far away from you. 

The experience taught both the manager and the employee an essential fact about how people work: If you have a brain, you’re biased.

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