News Archive

It feels like we’ve weathered an enormous storm in recent weeks. Seemingly without warning, forces beyond our control displaced us from our offices and cut us off from our colleagues, friends, and families. Now we...

If you haven’t already seen the letter from CEO Brian Chesky to his team at Airbnb, addressing the impending layoffs, you likely will very soon. It’s already starting to be shared broadly, and based on my time...

If the saying goes that first we make our habits, and then our habits make us, in times of crisis we had better make sure we form the right habits as early as possible. Our organizations...

Over the past two years, I’ve had the pleasure of getting to know and work with Katya Andresen, SVP Card Customer Experience at Capital One. On a recent sunny Thursday at the company’s Virginia headquarters,...

It all seems like it was years ago. The calm mornings, the deep breaths of fresh air, the din of a happy, productive office. In fact, it’s been just a few short months since the...

I should have known better. I was walking down the stairs at home, wearing socks. I had food in one hand, a phone in the other, and my attention on a conference call. In an...